Return & Refund Policy

At MahjongSelect, we want every customer to feel confident when ordering our American Mahjong cards and accessories. If you are not satisfied with your order, please review the return and refund policy below.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the order number or proof of purchase.

How to Start a Return

To start a return, please contact us first at support@mahjongselect.com or call / WhatsApp us at +1 (562) 485-4786.

Please include the following information in your return request:

• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for the return
• Photos if the item is damaged, incorrect, or defective

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Address

If your return request is approved, please send the item to the following return address:

SFOWH-Return-A2468
22000 Opportunity Way, DOCK 1-5
Riverside, CA 92518
United States

Important: Returns must be shipped using USPS, UPS, or FedEx only. Returns sent through other carriers may not be accepted or may be delayed.

Please include your order number inside the return package. After shipping the return, please reply to our email with the return tracking number.

Return Shipping Costs

For customer-remorse returns, including but not limited to ordering the wrong item, changing your mind, or no longer needing the item, the customer is responsible for return shipping costs.

We do not provide prepaid return labels for customer-remorse returns unless otherwise stated by our support team.

If the return is due to our error, such as receiving the wrong item, a defective item, or a damaged item, please contact us immediately so we can evaluate the issue and provide the appropriate solution.

Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, incorrect, or if any item is missing from your order.

To help us resolve the issue quickly, please provide your order number and clear photos of the product, packaging, and shipping label when applicable.

Non-Returnable Items

We cannot accept returns for items that have been used, altered, damaged after delivery, or returned without original packaging.

Gift cards, downloadable products, final sale items, and any items specifically marked as non-returnable are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Shipping fees, if any, are non-refundable unless the return is due to our error.

Exchanges

The fastest way to make sure you receive the item you want is to return the original item first. Once the return is approved, you may place a new order for the desired item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@mahjongselect.com.

We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

If you have any questions about returns or refunds, please contact us:

MahjongSelect Support
Email: support@mahjongselect.com
Phone / WhatsApp: +1 (562) 485-4786