Shipping Policy

Thank you for shopping with MahjongSelect. We are committed to getting your order to you as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–2 business days.

Business days do not include weekends or public holidays. Orders placed on weekends or holidays will usually begin processing on the next business day.

Estimated Delivery Time

Orders are fulfilled from our U.S. warehouse.

Once shipped, delivery usually takes 3–5 business days.

Total estimated delivery time: 4–6 business days, including order processing and shipping.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, high order volume, incorrect shipping information, or other circumstances outside our control.

Shipping Coverage

We currently ship within the United States.

At this time, we do not offer international shipping unless otherwise stated on the product page or at checkout.

Shipping Costs

Shipping costs are shown at checkout. Promotions such as free shipping may be available on eligible orders.

For eligible products, including selected 2026 Mahjong Cards and accessories, free shipping may be displayed on the product page or during checkout.

Shipping Confirmation and Tracking

After your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for the carrier to update tracking information after the label is created.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

MahjongSelect is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@mahjongselect.com. We cannot guarantee that the address can be changed once an order has been processed or shipped.

Lost, Delayed, or Stolen Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information shows that the package was delivered but you cannot locate it, please check around your delivery location, mailbox, front desk, mailroom, neighbors, or household members.

MahjongSelect is not responsible for packages marked as delivered by the carrier but reported as missing, lost, or stolen after delivery. However, you may contact us and we will do our best to help you review the situation.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or if any item is missing from your order, please contact us as soon as possible.

To help us resolve the issue quickly, please include your order number and clear photos of the product, packaging, and shipping label when applicable.

Returns

For information about returns, refunds, and approved return shipping methods, please review our Return & Refund Policy.

Approved returns must be shipped using USPS, UPS, or FedEx only. Returns sent through other carriers may not be accepted or may be delayed.

Contact Us

If you have any questions about shipping or delivery, please contact us:

MahjongSelect Support
Email: support@mahjongselect.com
Phone / WhatsApp: +1 (562) 485-4786